I was a bit surprised to see my clients adwords ad. displayed in Google Products results (on the right - under Sponsored Links) while searching from India, when the campaign is targeted to run only in the U.S. I went on to Google analytics and found that around 150 visitors have come in from the Google/CPC source from Non-US countries during this month. Absolutely Nonsense, but Quiet interesting
to see that Google certainly has issues with geotargeting ads.
I went on to chat with an Adwords Rep, who has agreed to contact me once he has additional information. Not sure what they have to say. To understand more about this issue, please read the actual chat with the Rep…
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Dave: Hello Ezhilraja. Thanks for contacting Google AdWords. How may I help you today?
ezhilraja: we have targeted ads to run only in US, but I’m seeing them in India while searching on google products
Dave: Let me look into that for you.
ezhilraja: http://www.google.com/products?q=xxxxx+xxxxx
ezhilraja: please look at the adgroup XXXXXXX
Dave: which campaign is that in?
ezhilraja: XXXXXX
Dave: Ok I have located the ad and see that it is a match.
ezhilraja: why does this happen?
Dave: I am not sure if this is expected behavior or not.
Dave: When you target by country we use domains.
Dave: For example, if you target Canada we only show your ads on Google.ca.
Dave: I would like to escalate this issue to our technical team for further clarification.
ezhilraja: okay, whom should i contact
Dave: What is the IP address of the computer you used to run this search?
Dave: I can follow up with you once I discuss this issue with the appropriate team.
ezhilraja: 122.164.165.72
Dave: Ok thanks.
Dave: And what is the best email address to reach you at?
ezhilraja: XXXX@XXXXXXXX.com and cc XXXX@XXXXXXXX.com
Dave: ok.
Dave: I will look into this on your behalf right away.
Dave: Is there anything else I can help you with today?
ezhilraja: we use google analytics, and it shows
traffic from over 30 countries from google cpc during this month
ezhilraja: around 150 clicks
ezhilraja: and we have targeted only US
Dave: All of these campaigns are keyword targeted?
ezhilraja: yes
Dave: Have they always been exclusively targeting the US?
ezhilraja: yes, right from the begining
Dave: Do you mind if we review your Analytics
account while investigating this issue?
ezhilraja: sure, no issues
Dave: Ok.
Dave: Thank you for bringing this to my attention.
Dave: I will contact you once I have additional information.
Dave: Is there anything else I can help you with?
ezhilraja: nothing else
this is the only issue
Dave: ok great.
Dave: It was a pleasure chatting with you. If you have any more questions, please feel free to visit our Help Center. You can also print this chat transcript for your records. Have a great day. Thank you for contacting Google AdWords. Your chat session has ended. Click To Print